Need help?

Solutions and workarounds to common issues.

I can’t see the right sidebar in Google Sheets.

If you don’t see the right-hand sidebar in Google Sheets, click the small arrow at the bottom-right corner of the screen to open it. Once visible, look for the Sync2Sheets icon to launch the add-on.

Open the right sidebar Google Sheets

I installed Sync2Sheets but can’t find it anywhere.

To use Sync2Sheets, you need to have a Google Sheet open. Look for the add-on icon in the sidebar on the right side of the screen and click it to launch.

Sync2Sheets on right sidebar

I can’t find a database when searching.

If a database isn’t showing up:

  • Make sure the database is connected with the Sync2Sheets integration.

  • After connecting it, wait a minute — the Notion API may take time to index it.

image

I’m getting a general error when trying to use the add-on.

f you’re seeing a general error when syncing or loading a database, try opening Sync2Sheets in a fresh spreadsheet.

  1. Visit sheets.new in your browser.

  2. Give the sheet a name and launch the add-on again.

If the issue continues, please contact us.

My roll-up properties are missing.

Roll-ups that rely on multi-level relationships (i.e., roll-ups from a related relation) may not appear via the Notion API. Roll-ups can currently only go one level deep.

Workaround:

Create a new formula property pointing to the roll-up: prop("Rollup Property Name") Then sync again — this often forces the API to return the value.

The Sheet is not updated with changes in my roll-ups.

Roll-ups in Notion reference other pages and don’t “belong” to the current page. If a roll-up value changes and no other property is updated, the Notion API won’t detect the change — so we don’t get notified.

Solutions:

  • Run a full database scan to refresh all rows.

  • Alternatively, sync related databases into Sheets and rebuild the logic using spreadsheet formulas.

A relation property is missing from my database.

For a relation to sync correctly:

  • The current database must be shared with Sync2Sheets.

  • The related database must also be shared.

If either is missing, relation values will not load. Re-share both, then retry the sync.

A people property has missing users or empty values.

If users are missing from a people field, they are likely guests in your Notion workspace. Unfortunately, the Notion API does not expose guest user data.

Workaround:

Create a formula that points to the people field:

prop("People Property Name")

This can sometimes surface the name even if it’s not included in the people property itself.